ProCredit Bank prioritizes responsibility towards customers and the integrity of the services provided. We are committed to maintaining the highest ethical and professional standards in our activities, and transparency and fairness in our relationship with customers are essential.

If you have identified a situation involving illegal, fraudulent or unethical behavior, or any practice that may affect safety, service quality or your interests as a customer, we encourage you to inform us as promptly as possible.

Your notification helps us prevent risks, correct potential non-compliances and continuously improve the quality of ProCredit Bank services.

Available channels

• Phone – +373 22 836 409 Working hours: Monday – Friday, 09:00 – 18:00, except public holidays.
• E-mail – mda.whistleblowing@procredit-group.com
• The online form below.
• Postal address – B.C. “ProCredit Bank” S.A., 65 Ștefan cel Mare și Sfânt Blvd., office 901, MD-2001, Chișinău, Republic of Moldova
• At any Bank branch – by submitting the complaint in physical format; you can find the addresses HERE.

All notifications are reviewed with the utmost attention, in accordance with the Bank’s internal procedures.
 

Thank you for your trust and for contributing to maintaining a transparent and secure banking environment!