For suggestions and complaints

ProCredit Bank is an international bank with 100% foreign capital and defines itself as a socially responsible institution, offering a wide range of accessible banking services and products, under advantageous conditions, for both individuals and legal entities.

Our bank aims to offer you high-quality services and to promote impeccable ethics in its relationship with you, through fairness and transparency. All ProCredit Group clients are treated fairly and respectfully, regardless of origin, color, language, gender, religious affiliation or political beliefs – you benefit from a friendly, courteous and competent approach.

Available channels

• Phone – 0800 000 10 Business hours: Monday – Friday, 09:00 – 18:00, except for legal holidays.
• E-mail – mda.reclamatie@procredit-group.com
• The online form below.
• Postal address – B.C. “ProCredit Bank” S.A., 65 Ștefan cel Mare și Sfânt Blvd., office 901, MD-2001, Chișinău, Republic of Moldova
• At any Bank branch – by submitting the request in physical format, you can find the addresses HERE.

All submissions are analyzed with utmost care, in accordance with the Bank's internal procedures.

The authority responsible for supervision and control in the field of protecting the rights of consumers of financial services is the National Commission for Financial Markets (NCFM). Consumers have the right to submit a petition to the NCFM if they are not satisfied with the Bank’s response or decision. Phone: 022 85 95 95 (Monday–Friday, 08:30–17:30). For more details, please access the link.
 

Thank you for your trust and for contributing to maintaining a transparent and secure banking environment!